Terms and Conditions

1. Scope

These terms govern all contracts for the use of the software VectaroPOS, Nursono and Luma ("Software") between Vectaro GbR, Entenmarkt 4, 46483 Wesel, Germany ("Vectaro") and its customers. The offer is aimed exclusively at businesses within the meaning of § 14 BGB, legal entities under public law and special funds under public law. Deviating terms of the customer do not become part of the contract.

2. Conclusion of contract

The presentation of plans on vectaro.de is not a binding offer. By clicking "Subscribe (payment required)" and completing the payment process with our payment provider Stripe, the customer submits a binding offer. The contract is concluded with the confirmation e-mail and the provision of the licence key.

3. Scope of services

Vectaro grants the customer, for the term of the contract, the non-exclusive, non-transferable right to use the Software in the booked plan (feature set and number of users as shown on the pricing page at the time of ordering) for its own business purposes. Use takes place in an environment provided by Vectaro or – depending on the product – on the customer's systems. Activation is performed via a licence key or licence token which the customer enters in the Software.

4. Prices and payment

The prices shown on the pricing page at the time of ordering apply. Vectaro is a small business under § 19 UStG; no VAT is charged. The fee is debited monthly (or yearly for annual plans) in advance via Stripe by credit card or SEPA direct debit. One-off setup fees are due with the first invoice. If payment fails, Vectaro may suspend access after a reminder.

5. Term and termination

The contract runs for an indefinite period and may be terminated by either party at any time with effect from the end of the current billing period. Termination is made in the customer account via the subscription portal or by e-mail to kontakt@vectaro.de. The right to extraordinary termination for cause remains unaffected. After the end of the contract the right of use expires; the customer may export their data beforehand.

6. Customer obligations

The customer keeps credentials and licence tokens confidential and does not pass them on to third parties. The customer ensures that the Software is only used within the booked scope (in particular number of users) and that no unlawful content is processed. Where the customer processes personal data of third parties (e.g. patients, residents, customers), the customer is the data controller; on request the parties conclude a data processing agreement.

7. Availability, support and updates

Vectaro strives for high availability of the services it operates but – unless a service level is expressly agreed – does not owe a specific availability. Maintenance is announced where possible. Support is provided by e-mail and, in higher plans, additionally by phone during normal business hours. Updates and bug fixes are included in the fee.

8. Warranty and liability

Statutory warranty rights apply. Vectaro is liable without limitation for intent, gross negligence and for damages arising from injury to life, body or health. In case of slightly negligent breach of essential contractual obligations, liability is limited to the typical, foreseeable damage, but no more than the fees paid in the last twelve months. Any further liability is excluded. The customer is responsible for regular data backups unless expressly undertaken by Vectaro.

9. Data protection

Vectaro processes the customer's personal data in accordance with the privacy policy at vectaro.de/datenschutz. Payment processing is carried out by Stripe Payments Europe Ltd.

10. Changes

Vectaro may change these terms and the prices with six weeks' notice to the start of a new billing period. The customer is informed by e-mail and may terminate before the change takes effect; otherwise the changes are deemed accepted. The change notice will point this out.

11. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction, where permissible, is Wesel. Should individual provisions be invalid, the remainder of the contract remains in force.